Policies

​Effective Date: January 2025

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At Hardurah (henceforth referred to as "we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our online store www.hardurah.com, and make purchases from our store.

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By accessing or using our Site, you agree to the collection and use of your information in accordance with this Privacy Policy.

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1. Information We Collect

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We collect the following types of information when you interact with our Site:

• Personal Information: This includes your name, email address, shipping address, billing address, phone number, payment information (credit card details, PayPal, etc.), and any other information you provide during account registration or purchasing products.

• Non-Personal Information: This includes technical data such as your IP address, browser type, operating system, device information, pages visited, and other usage data collected automatically when you use our Site.

• Cookies and Tracking Technologies: We use cookies and similar technologies (e.g., web beacons, analytics tools) to track and analyze user behavior on our site. This helps us improve the user experience, offer personalized recommendations, and display targeted advertisements.

2. How We Use Your Information

We use your personal information for the following purposes:

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• To Process Orders: We use your billing and shipping information to fulfill your orders and deliver products to you.

• To Communicate with You: We may contact you with updates about your orders, special offers, promotions, or other marketing materials based on your preferences.

• To Improve Our Services: We analyze non-personal data to enhance the functionality and performance of our Site, ensuring better user experience.

• To Provide Customer Support: We may use your information to assist with inquiries, product returns, or other customer service needs.

• To Prevent Fraud: Your information may be used to detect and prevent fraudulent activities on our site.

3. Sharing Your Information

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We do not sell, rent, or trade your personal information to third parties. However, we may share your information with the following entities in order to provide services and improve your shopping experience:

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• Service Providers: We may share your information with trusted third-party service providers (e.g., payment processors, shipping carriers, email marketing platforms) to perform functions on our behalf. These service providers are obligated to safeguard your information and use it only for the purposes for which it was provided.

• Legal Requirements: We may disclose your information if required to do so by law or if we believe that such action is necessary to comply with a legal obligation, protect our rights or property, or prevent fraud.

• Business Transfers: In the event of a merger, acquisition, or sale of our business or assets, your information may be transferred as part of the transaction.

4. Data Security

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We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

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You have certain rights regarding your personal information, including:

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• Access and Correction: You may request access to the personal information we hold about you and ask for corrections if needed.

• Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in the email or by contacting us directly.

• Deletion: You may request that we delete your personal information, subject to any legal or contractual obligations we may have.

• Cookies: You can control cookie settings through your browser. Please note that disabling cookies may affect your experience on our site.

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6. Children's Privacy

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Our site is not intended for use by individuals under the age of 13, and we do not knowingly collect personal information from children. If you believe we have collected information from a child under the age of 13, please contact us immediately.

7. Third-Party Links

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Our site may contain links to third-party websites or services. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

8. Updates to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with an updated effective date. Please review this policy periodically for any changes.

9. Contact Us

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If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us at support@hardurah.com
 

By using our Site, you agree to the terms of this Privacy Policy.

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Thank you for trusting Hardurah!

Effective Date: January 2025

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Thank you for shopping with us. This Shipping Policy outlines the terms and conditions regarding the shipment of orders placed through our website (www.hardurah.com). By making a purchase from our online store, you agree to the terms outlined below.

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1. Order Processing Time

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• Order Processing: All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.

• Business Days: Our standard business hours are Monday through Friday, 9:00 AM to 4:00 PM (excluding holidays).

2. Shipping Methods and Delivery Times

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We offer various shipping options based on your location. The estimated delivery times depend on the shipping method selected during checkout and the destination of the order.

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• Standard Shipping: Delivery within 3-25 business days.

• Express Shipping: Delivery within 2-5 business days.

Please note that these delivery times are estimates and may vary depending on factors such as weather, holidays, and carrier delays.

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3. Shipping Rates

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Shipping rates for outside UK are calculated based on the weight and dimensions of your order, as well as the destination. Shipping costs will be displayed at checkout before you finalize your purchase.

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• Free Shipping: We offer free standard shipping on orders over £60 within UK and £79.99 outside UK .

• International Shipping: For orders outside of UK, additional fees may apply. Shipping rates for international orders are calculated based on weight, dimension and destination.

4. Shipping Destinations

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We currently ship to the following regions:

• Domestic: We ship to all parts of UK.

• International: We offer international shipping to select countries. During checkout, you will be able to view if we ship to your location.

For international orders, please be aware that customs duties, taxes, and fees may apply, depending on the destination country. These charges are the responsibility of the customer.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email, which you can use to track your package through the carrier's website. Please allow up to 24 hours for tracking information to update.

6. Shipping Delays

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While we strive to ensure timely delivery, there may be unforeseen delays due to weather, holidays, or carrier issues. If your order is delayed, we will notify you as soon as possible. We recommend checking the tracking information for updates on your order's status.

7. Incorrect or Incomplete Shipping Information

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Please ensure that the shipping address provided is accurate and complete. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information. If an order is returned to us due to incorrect address details, the customer will be responsible for any additional shipping costs incurred to reship the order.

8. Shipping Damage or Lost Packages

If your package is damaged during shipping or goes missing, please contact us immediately at support@hardurah.com. We will work with the carrier to resolve the issue and ensure your order is replaced or refunded if applicable.

9. Returns and Exchanges

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For more information on returns and exchanges, please refer to our Returns Policy page. If you receive a damaged or incorrect item, please contact our customer service team within 3 days of receiving your order for assistance.

10. Customer Service

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If you have any questions about your order, shipping, or any other inquiries, feel free to contact us:

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Email: support@hardurah.com
Business Hours: 9a.m – 3p.m

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By placing an order with Hardurah, you agree to the terms of this Shipping Policy. We look forward to delivering your order soon!

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We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a simple and easy return policy. Please review our policy below for more details.

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1. Eligibility for Returns

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We accept returns on items that meet the following criteria:
•    Items must be returned within 14 days of the original purchase date.
•    The product must be unused, unworn, and in its original condition with all tags and packaging intact.
•    Certain items, such as personalized products, perishable goods, and gift cards, are non-returnable.

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2. How to Initiate a Return

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To initiate a return:

1.    Contact Us: Please reach out to our customer service team at support@hardurah.com or use the contact form on our website to request a return.
2.    Return Instructions: We will provide you with return instructions and the address for sending the item back.
3.    Packaging: Carefully repackage the item in its original packaging, including any accessories or documentation that came with it.

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3. Return Shipping

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•    You are responsible for the return shipping costs unless the item is defective, damaged, or if we made an error in fulfilling your order.
•    We recommend using a traceable shipping service or purchasing shipping insurance for items over £50, as we cannot guarantee that we will receive your returned item without tracking.

4. Refunds

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•    Once your return is processed and inspected, we will issue a refund to your original payment method. Please allow up to 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.
•    Shipping fees are non-refundable unless the return is due to an error on our part.

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5. Exchanges

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If you need to exchange an item, please return the original item and place a new order. We will issue a refund once we receive the returned item.

6. Damaged or Defective Items

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If you receive a damaged or defective item, please contact us within 7 days of delivery with a description and photos of the damage. We will provide a replacement or full refund.

7. Sale and Clearance Items

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Items purchased on sale or clearance are final sale and cannot be returned or exchanged.

8. Non-returnable Items

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For health, hygiene, or safety reasons, the following items are non-returnable:
•    Personal care items (e.g., cosmetics, skincare)
•    Underwear, socks, or intimates
•    Custom or made-to-order products

If you have any questions about our return policy, please don't hesitate to contact us. We're here to help!

Thank you for shopping with us!